FAQ
Frequently Asked Questions
General
Is Tuesday Boutique a real business?
Yes. Tuesday Boutique is an Australian online store based in Darch, Western Australia. You can reach us any time at info@tuesdayboutique.com, and full contact details are on our Contact page.
Where does Tuesday Boutique ship from?
We do not hold our own stock. Our pieces ship directly from our partner fulfilment centres, which are located internationally, and shipping direct is how we can offer free shipping on every order.
Orders & Delivery
How long does shipping take?
Orders are processed within 1 to 3 business days, then typically take a further 8 to 14 business days in transit, as your item ships directly from a partner fulfilment centre rather than from stock we hold ourselves – 9 to 17 business days in total from when you order. This is an estimate based on current fulfilment performance, and we keep it updated if real delivery times change.
Does Tuesday Boutique charge for shipping?
No. Shipping is free on every order, with no minimum spend required.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships. See our Track Your Order page for details – tracking runs on ParcelPanel and is live for every order.
Do you ship outside Australia?
No, we currently ship to addresses within Australia only.
Returns & Refunds
What if my order is faulty or not as described?
You are protected by the Australian Consumer Law regardless of any store policy. Contact us at info@tuesdayboutique.com and we will sort it out directly, either a repair, replacement, or refund depending on the issue. See our Refund and Return Policy for the full detail.
Can I return something if I just change my mind?
Yes. We offer a voluntary 30-day return window on top of your legal rights. Contact us first for a return authorisation (RMA) before sending anything back.
Who pays for return shipping?
If you're simply changing your mind, you cover the return shipping cost. If your item is faulty, not as described, or otherwise fails an Australian Consumer Law guarantee, we cover it, see our Refund and Return Policy section 5.
How long do refunds take?
Once your return arrives and passes our RMA check, we issue your refund within 5 to 10 business days, to your original payment method.
Will the item look exactly like the photos?
Product photography is intended to show each piece as faithfully as possible. Slight variations can still occur through screen settings, photography lighting, and normal production differences between batches, so treat the pictures as a close guide rather than an exact colour match.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay, all processed securely through Shopify Payments.
Do your prices include GST?
No. Tuesday Boutique is not currently registered for GST in Australia, so no GST is charged or included in any price. All prices are shown in plain AUD.
Is it safe to enter my card details?
Yes. Payments are processed on secure, encrypted connections by our payment provider. Tuesday Boutique never sees or stores your full card number.
Contact
How do I get in touch?
Email us at info@tuesdayboutique.com, or use the form on our Contact page.