FAQ
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- Google Pay
- Shop Pay
- Apple Pay
All payments are securely processed through trusted providers with advanced encryption technology.
When will I be charged for my order?
Your payment will be authorized at the time of purchase. You will be charged once your order is confirmed and ready for shipment.
Why was my payment declined?
Please verify your card details, expiration date, billing address, and available funds. If the issue continues, contact your bank or payment provider. You may also reach out to our support team for assistance.
Do you offer free shipping?
Yes, we offer free standard shipping within the United States,
What is the estimated delivery time?
- Order Handling Time: 1–2 business days
- Transit Time: 5–7 business days
- Total Estimated Delivery Time: 6–9 business days from the date of purchase
Which shipping carrier do you use?
We use UPS to ensure reliable and timely delivery.
Do you ship internationally?
Currently, we ship only within the United States.
How can I track my order?
You will receive a tracking link via email once your order ships. You can also track your order on our Order Tracking page.
What is your return policy?
You have 30 days from the date of receipt to request a return. Returned items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
How do I start a return?
Email us at support@tuesdayboutique.com with the subject line "Return Request." Include your order number, item(s) for return, and the reason for returning. We will review your request and send return instructions and a return label if approved.
Who pays for return shipping?
Customers are responsible for return shipping. We recommend using a trackable service.
Do you charge a restocking fee?
No, we do not charge any restocking fees.
How long do refunds take?
Once your return is received and inspected, your refund will be processed within 14 business days. Refunds are issued to the original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.
Can I exchange an item?
We do not offer direct exchanges. Please return the item and place a new order.
What items are non-returnable?
- Customized or personalized products
- Used or damaged items
- Items returned after the 30-day window
Can I cancel my order?
Yes, you can cancel your order within 1 day of placing it by contacting us at support@tuesdayboutique.com If your order has already shipped, please follow our return process.
What if I received a damaged or defective item?
Please contact us within 30 days of receiving the item at support@tuesdayboutique.com with your order number and photos of the issue. We will offer a replacement or refund as appropriate.
Contact Us
If your question is not answered here, please contact our customer support team at
Email: support@tuesdayboutique.com
Phone: +31 0610895168
Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands
Support Time: Monday to Friday: 08:00 AM to 5:00 PM
Company Information
Company Name: Varivendio
Company Reg No: 91439256