Refund policy
Refund and Return Policy
Changed your mind, or something not right? We want you to feel confident buying from Tuesday Boutique. This page explains your rights under the Australian Consumer Law, which we cannot and do not limit in any way, plus our own voluntary 30-day return policy on top of those rights.
Order cancellation
You can cancel your order free of charge at any time before it is dispatched. Email info@tuesdayboutique.com with your order number and we will cancel the order and refund you in full. Once your order has been dispatched, the return options below apply.
1. Your rights under the Australian Consumer Law
Regardless of any policy on this page, our products come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees apply because you are an Australian consumer, no matter where the seller is based, and no store policy can remove, restrict, or override them.
- Minor problem (fixable, does not meet the major-failure bar): we choose the remedy, repair, replacement, or refund.
- Major problem (unsafe, significantly different from its description, has a fault that would have stopped a reasonable person from buying it had they known, or cannot be easily fixed within a reasonable time): you choose a refund or a replacement.
If your item arrives faulty, not as described, or otherwise fails these guarantees, contact us at info@tuesdayboutique.com and we will resolve it directly, we do not redirect you to the manufacturer or fulfilment partner. Where you return an item under one of these guarantees, we cover the return shipping cost, see section 5.
2. Our voluntary 30-day return policy (change of mind)
This section is a store benefit we choose to offer, in addition to, and never instead of, the Australian Consumer Law guarantees above. If you simply change your mind about an order, you can request a return within 30 days of delivery under the conditions below.
Exchanges
Prefer a different size or colour instead of a refund? Within the same 30-day window you can request an exchange: email info@tuesdayboutique.com for a return authorisation (the same RMA process and condition requirements as sections 3 and 4 apply), send the original item back, and once it passes the RMA check we dispatch the replacement size or colour free of charge. Return shipping for a change-of-mind exchange works the same way as for a return (see section 5). If your item arrived faulty or not as described, the exchange is free in both directions.
3. How to start a return (RMA process)
Contact us first at info@tuesdayboutique.com with your order number and the reason for the return. We will issue you a return authorisation (RMA) number and confirm the return address before you send anything back. Please do not ship an item back without an RMA number: returns sent without prior authorisation cannot be processed, because an unannounced parcel cannot be matched to your order. This condition belongs to the voluntary policy in section 2 and does not affect your Australian Consumer Law rights in section 1, which apply regardless.
You will receive the exact return address together with your RMA confirmation.
4. Condition required for a voluntary return
Items returned under this voluntary policy must be unworn and unwashed, with the original tags still attached. This condition applies to voluntary change-of-mind returns only, it does not affect your Australian Consumer Law rights above, which apply regardless of item condition where the guarantee has genuinely failed.
5. Who pays return shipping
Voluntary change-of-mind return (section 2): you are responsible for the cost of shipping the item back to us.
Australian Consumer Law claim (section 1: faulty, not as described, or otherwise failing a guarantee): Tuesday Boutique covers the return shipping cost. Contact us first at info@tuesdayboutique.com and we will confirm how to send it back at no cost to you.
6. Restocking fee
We do not charge a restocking fee. Returns meeting the condition in section 4 are refunded in full.
7. Refund timing and method
Once your return arrives and passes our RMA check, we issue your refund within 5 to 10 business days. Refunds are issued to your original payment method.
8. Items that cannot be returned under the voluntary policy
There are no non-returnable categories. Every item sold on Tuesday Boutique can be returned under this voluntary 30-day policy, provided it meets the condition in section 4. This has no bearing on your Australian Consumer Law rights under section 1, which always apply regardless of item condition where a guarantee has genuinely failed.
9. Questions
If anything here is unclear, or you are not sure whether your situation is covered, email us at info@tuesdayboutique.com and we will talk you through it.
Effective date: 16 August 2026.